This is the astonishing moment an Evri courier pocketed a parcel – just seconds after taking a photograph to make it look as though it had been safely delivered.
The brazen delivery driver sent school cleaner Chloe Reyner an image of the package outside her home in Otley, West Yorkshire, confirming proof-of-delivery.
But doorbell footage appears to show the courier then picking up the same parcel and quickly hurrying back to his car with it.
The footage was posted on Facebook by Ms Reyner’s mother, Tara, who told followers: ‘Evri driver delivered my daughter’s parcel last night and then promptly stole it.’
She said the ‘cheeky’ driver had ‘even looked at the’ Ring doorbell camera before making off with the package on April 2 and claimed: ‘Also same driver got caught doing it before.
‘This has been reported to Evri and the police.’
Ms Reyner later added that she had contacted West Yorkshire Police but claimed officers ‘ain’t interested’.
Evri confirmed that the self-employed courier was ‘no longer delivering’ for the company and that it had ‘proactively supported’ Chloe.
An Evri courier was spotted taking a picture of a parcel to make it seem as though it had been safely delivered
But just moments later, in a moment captured by Ring doorbell footage, he was spotted making off with it
A spokesperson said: ‘Evri has a zero-tolerance approach to fraud, and this courier is no longer delivering on our behalf.
‘We have apologised to Chloe and supported her with contacting the retailer at the time.
‘This behaviour isn’t representative of 30,000 hardworking couriers who deliver for us.
‘The vast majority of couriers are valued members of their communities, with an average customer rating of 4.6 out of 5, reflecting the consistently high level of service they provide.’
More than £666million worth of parcels were pinched in so-called ‘porch piracy’ thefts in the year to June 2025, according to researchers.
West Yorkshire Police said it was unable to find a record of a crime being logged.
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Behind the scenes of your Evri delivery: Courier encouraged to ‘throw parcels at the door’
After being contacted in December, Evri estimated that it delivers around 900million parcels per year, going to almost every single home in the United Kingdom.
But seven per cent of customers in the six months between January and July 2025 reported an Evri parcel not arriving – compared to an industry average of four per cent, according to a survey conducted by Ofcom.
The survey also suggested Evri had the most issues for delays in the UK, with 14 per cent of customers reporting a parcel arriving late in the same period. The industry average is eight per cent.
A BBC Panorama documentary released late last year saw 30 current and former workers speak out, with many claiming Evri’s issues are being caused by pressure on couriers to deliver more and more items.
In response, Evri accused Panorama of relying on ‘cherry-picked and skewed cases’.
Drivers at an Evri depot in the Midlands shared their tips on how to complete deliveries on time – with one telling an undercover reporter that he could ‘throw a parcel at the back door’ to save time.
Another courier of 10 years claimed his colleagues were ‘cutting corners’ because they had to deliver so many items to earn enough money to get by.
