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Tuesday, April 21, 2026

Vodafone is DOWN: Network crashes for hundreds of thousands of users

It is the internet provider used by millions of people across the country.

But Vodafone is now down in a crash that is already affecting hundreds of thousands of users.

According to Down Detector, issues began shortly after 14:30 BST as customers began to report problems connecting to the internet.

Currently, 135,995 customers have reported experiencing problems with their internet connection.

Of the customers who are experiencing issues, 69 per cent said they had a problem with their landline internet, 23 per cent with their mobile internet, while eight per cent said they had no signal. 

However, Vodafone is not the only broadband provider experiencing major issues.

Customers from BT, Voxi, Virgin Media, EE, and O2 are all reporting disruption to mobile and landline internet connections on a smaller scale.

BT users also began experiencing issues starting from 14:30 BST, rising quickly to over 3,200 reports on Down Detector. 

Vodafone is now down in a crash that is already affecting hundreds of thousands of users

Currently, 135,995 customers have reported experiencing problems with their internet connection, according to Down Detector

According to Down Detector, Vodafone service disruption is affecting customers from all across the country.

There are reports of issues in major cities and towns, including London, Birmingham, Manchester, Cardiff, and Glasgow.

While Vodafone is yet to issue a statement explaining the issue, customers have flocked to social media to vent their frustrations.

On X, one commenter wrote: ‘How can the whole of Vodafone be down? Someone better be getting fired in the morning.’

Another added: ‘@VodafoneUK seems to be completely down! No internet whatsoever and the customer service numbers aren’t working at all, yikes!’

‘I guess @VodafoneUK haven’t put out a statement yet because, well, their internet is down,’ one customer chipped in. 

While one commenter joked: ‘Vodafone down in the middle of my work day, that must mean I’ve got the rest of the day off.’

However, this outage appears to have coincided with major disruption to another of other internet and mobile data providers.  

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