It’s the go-to broadband provider for millions of people across the UK.
But it appears that Virgin Media has suffered an outage this morning, leaving thousands unable to access the internet.
According to Down Detector, the problems started at around 07:21 BST, and are affecting customers across the UK.
Of those who reported issues, 48 per cent were with landline internet, 33 per cent with email and 20 per cent experiencing a ‘total blackout’.
While Virgin Media is yet to comment on the latest outage, it comes just one day after customers complained of a ‘total blackout’.
Customers once again took to X (Twitter) to complain about the latest issues on Tuesday morning, with one person simply saying ‘Virgin media, really’.
Another person said: ‘@virginmedia Internet justcwent down. Tried using my virgin media status but got an error msg. Is there an outage in the SL4 area?’
Tuesday’s outage seems to be affecting even more customers than Monday’s one – 1,500 compared with just over 800, according to Down Detector.
The tracking service gets network status updates from social media platforms, reports submitted to its website and other sources around the web.
Down Detector shows affected people all over the country, from London to Manchester, Liverpool, Nottingham, Cardiff and Edinburgh.
MailOnline has contacted Virgin Media for comment.
On Monday, Virgin Media said it had solved the original outage at around 2:30pm, but customers were still reporting problems after this.
At 10:45pm, someone posted on X: ‘Hi @VirginMediaIE our broadband down as of 10pm. Have tried reboots to no avail.’
Another said at 7:18pm: ‘And it’s off again. Then back on again. What a joke.’
Virgin Media replied: ‘We’re very sorry to hear this has gone off again.’
It then urged the customer to search their postcode in their service status page to show ‘any known area issues and provide an estimated fix time’.
It continued: ‘If no area outages show, you can run a test on your individual equipment and service and arrange an engineer visit if required.
‘If you need any further support or have any further questions, please pop us a direct message and we’d be happy to help.’
Many Virgin Media customers were particularly angry yesterday because the first outage came just before England cricket’s crucial match against India.
As part of a £31 monthly package, customers can watch Sky Sports through their Virgin Media broadband subscription.
But Virgin Media login details were not allowing people to log in to the Sky Sports app, instead coming up with an error message.
People posted a screenshot of an error message they were seeing on their device, reading: ‘Apologies, we can’t load the page at the moment.’
Watching Sky Sports on the TV appeared to be working as normal, but many were thought to be relying on their laptop or phone to watch during working hours.
